Patient Information
What to know before your visit.
Whether you are visiting us for a consultation, admission or emergency care, this page covers the essentials you need to know. If you have any questions, our team is only a phone call away.
What to Bring
- National ID or passport
- SHA card or health insurance card (if applicable)
- Referral letter from another facility (if any)
- Previous medical records or prescriptions
- List of current medications
Visiting Hours
Our hospital operates 24 hours a day, 7 days a week. Outpatient and emergency services are always available.
Visiting hours for admitted patients may vary by ward. Please call us in advance so we can confirm the best time to visit your loved one.
Insurance & Payment
We accept SHA and selected health insurance covers from approved providers.
Because insurance arrangements can change, please contact the hospital before your visit to confirm your specific cover.
Self-paying patients are welcome. Payment options are discussed at reception.
Preparing for Admission
If you have been advised to be admitted, please bring:
- Personal toiletries and a change of clothing
- Any prescribed medication you are currently taking
- Your insurance documents and identification
- Contact details of a family member or next of kin
Medical Emergency?
For urgent medical assistance, do not wait. Call the hospital immediately — our accident and emergency team is available 24 hours a day.
Call 0100 273 273Patient Rights & Responsibilities
You have the right to be treated with dignity, respect and compassion.
You have the right to privacy and confidentiality of your medical information.
You have the right to clear information about your diagnosis, treatment and options.
You have the right to give informed consent before any procedure.
You are responsible for providing accurate information about your health and medications.
You are responsible for following the treatment plan agreed with your care team.